24/7 Support Center
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Service levels
Response targets
We aim to respond to support requests within 1 hour during business hours and within 4 hours for 24/7 technical support. Emergencies are handled immediately.
Support languages: English, Hindi, Malayalam. Full terms in our Service Level Agreement.
| Priority | Example | Target response |
|---|---|---|
| Critical | Server down | < 15 min |
| High | Performance issues | < 1 hour |
| Normal | How-to questions | < 4 hours |
Knowledge base
Documentation library
Guides, tutorials and answers to common questions, organised by topic.
Browse all docs
Need your server credentials?
Verified account holders can request IP, SSH, panel, database and DNS details.
Server details requestInvoices & payments
View invoices and payment history in the client portal, or read the payment FAQ.
Client portalWebsite emergency?
If your website is down, hacked or experiencing critical issues, contact us immediately for emergency support.