Capture the bookings hotels lose when no one is there to answer.
Direct Chat acts as a 24/7 virtual front desk across hotel websites and social channels. It responds instantly, explains rooms and amenities, shows live rates and availability, and keeps booking intent on the hotel side of the funnel.
- AI answers around the clock
- Live rates and room availability
- Built to turn browsers into direct bookers
- 24/7Coverage, even when front desk teams are offline
- Web + socialConversations start where booking intent already lives
Built for hotels
Virtual front desk, 24/7
Instant answers to common pre-booking questions, including outside normal staff coverage windows.
Live rates and availability
Room availability and rates are surfaced inside the conversation instead of forcing guests through more clicks.
Website and social channels
Guest conversations begin on the hotel website or social channels, wherever booking intent first appears.
Booking intent qualification
The assistant identifies real booking intent before a visitor bounces and routes stronger leads to the right next step.
Handoff to your team
Qualified leads are pushed toward the direct booking path or escalated to human staff when needed.
Multilingual guest support
Support international demand and keep guest messaging consistent across time zones without growing front desk headcount hour for hour.
What’s included
- Instant answers to common pre-booking questions
- Guest support outside normal staff hours
- Rates and availability inside the chat
- Intent qualification before visitors bounce
- Escalation to human staff when needed
- Can be bundled with Direct Rate
How it works
- 01
A guest asks a question
The conversation begins on the hotel website or a social channel where booking intent first appears.
- 02
AI resolves common friction
Room details, amenities, policies and stay questions are answered instantly in a hospitality-aware tone.
- 03
Rates and availability surface live
The chat becomes a conversion surface instead of a detached support widget.
- 04
Intent moves into a booking
The visitor is guided to the direct reservation path, or escalated to staff when needed.
Questions, answered
Still have a question? Ask an engineer on WhatsApp.
Why is Direct Chat more strategic than a generic support bot?
It is designed for hospitality conversion. Every conversation is shaped around booking intent, room discovery, availability and keeping the guest on the hotel side of the funnel.
Where does Direct Chat fit in the wider KloudBoy offering?
It works well as a standalone subscription, and becomes even stronger when paired with Direct Rate as part of a complete direct-booking ecosystem.
Who gets the most value from it first?
Hotels with meaningful website traffic, international guests or limited front desk staffing usually see the clearest need for an always-on AI conversation layer.
Which channels does Direct Chat work on?
Direct Chat runs on hotel websites and social channels, so guests can start a conversation wherever their booking intent first appears.
Does Direct Chat replace front desk staff?
No. It answers common questions instantly so your team does not need to cover every digital touchpoint around the clock, and it hands qualified leads or complex requests to your staff when needed.
Not sure which option fits?
Tell us about your project and an engineer will recommend the right setup — usually within the hour.