Request your server details
Server credentials grant full root-level access to your infrastructure. Requests are verified against the registered account holder and delivered only to your registered email address.
Your server, protected
Prevent unauthorised access
Only the registered account holder or an authorised representative can request credentials.
Account holder verification
We verify your identity — including a callback to your registered phone number — before releasing anything.
Audit trail
Every request is logged against your account with a timestamp and the verifying engineer’s name.
How it works
- 01
Submit request
Fill in the form with your account details and specify what information you need.
- 02
Identity check
Our team verifies your identity against the registered account information.
- 03
Security review
The request is reviewed and approved by a senior engineer.
- 04
Secure delivery
Credentials are delivered exclusively to your registered email address.
Server details request
All fields marked * are required. The email you enter must match your registered KloudBoy account.
Important notice
Server credentials grant full root-level access to your infrastructure. Only request them if you have a verified technical need, and never share them outside your authorised team.
Terms & conditions
- Authorised requests only. Only the registered account holder or a legally authorised representative may submit a server details request. Requests from third parties will not be processed.
- Identity verification. KloudBoy reserves the right to verify your identity through any means it deems necessary — including a callback to your registered phone number — before releasing any information.
- Delivery to registered email only. All server credentials and infrastructure details will be sent exclusively to the email address on file with your KloudBoy account. No exceptions.
- Confidentiality obligation. You agree to keep all received credentials strictly confidential. Do not share server details via messaging apps, email forwards or unencrypted channels.
- Client liability after receipt. Once credentials are delivered and acknowledged, KloudBoy’s liability for unauthorised access arising from your handling of those credentials ceases. You assume full responsibility.
- No third-party disclosure. Server details must not be disclosed to any third party — including developers, agencies or contractors — without first notifying KloudBoy and obtaining a written acknowledgement.
- Credential rotation recommended. KloudBoy strongly recommends changing all delivered credentials immediately after use. We can assist with secure credential rotation.
- Right to withhold or revoke. KloudBoy may decline or delay a request if there is reasonable suspicion of unauthorised access or account compromise, or if the request does not meet our verification standards.
- Response time. Standard requests are processed within 24–48 business hours (IST). Emergency requests (for example, site down or active breach) are fast-tracked — call us directly.
- Audit & logging. All requests are logged against your account with a timestamp and the verifying engineer’s name. This log is available to you on request for security auditing.
Common questions
Still have a question? Ask an engineer on WhatsApp.
How long does it take to receive my server details?
Standard requests are processed within 24–48 business hours (Monday–Saturday, 9am–6pm IST). If your site is down or you are experiencing an emergency, call us directly at +91 97461 70617 for immediate assistance.
Why can’t I just log in to aaPanel or CyberPanel directly?
On fully managed servers, direct aaPanel and CyberPanel access is intentionally restricted as part of our hardened security configuration. This prevents accidental misconfigurations, protects server-level settings and reduces your attack surface. Submit a request and we will provide scoped login credentials appropriate to your use case.
Will you send details to a different email than my registered one?
No. This is a firm security policy. All credentials are delivered exclusively to the email address registered on your KloudBoy account. If your registered email has changed, update your account first via our support team.
Can I request access for my developer or agency?
Yes, but you must submit the request yourself as the account holder. Choose “Granting access to a developer or agency” as the reason and add their details in the notes. We will advise on the safest method — often a restricted sub-account rather than shared root credentials.
What if I suspect my server has been compromised?
Do not request credentials through this form — call us immediately or message us on WhatsApp. A compromised email account means credentials sent there could be intercepted. Our emergency team will guide you through a secure credential reset.