Emergency Hacked Site Repair
If your website has been compromised, our emergency team is available around the clock. We assess the damage, remove the malware, restore a clean site and put protections in place so the same attack does not happen again.
- Available 24/7
- Average response in 15 minutes
- Recovery in 1 to 6 hours, by plan
- 15 minAverage response time
- 30 minInitial damage assessment
- 2–6 hTypical recovery time
- 24/7Emergency availability
Why choose KloudBoy Emergency Hacked Site Repair
Rapid response team
An emergency response team available 24/7, ready to start work within minutes of your call.
Complete malware removal
Identification and removal of malware, viruses, trojans and malicious code from your website.
Site recovery and restoration
Your website is restored from clean backups, or rebuilt from scratch where a clean copy is not available.
Blacklist removal
We act to remove your site from Google, antivirus and security blacklists.
Security hardening
Security measures are put in place to close the vulnerabilities used in the attack and prevent repeat incidents.
24/7 support
Round-the-clock support and monitoring throughout the recovery process and beyond.
Choose your recovery window
Every plan includes 24/7 emergency response and malware removal. Plans differ in recovery time and the depth of follow-up work.
Emergency Basic
Malware removal and basic restoration.
- 6-hour recovery
- 24/7 emergency response
- Malware removal
- Basic site restoration
Emergency Complete
Full audit, blacklist removal and hardening.
- 2-hour recovery
- Everything in Emergency Basic
- Complete security audit
- Blacklist removal
- Security hardening
Emergency Enterprise
Priority handling with a dedicated team.
- 1-hour recovery
- Everything in Emergency Complete
- Priority response
- Dedicated support team
- 30-day monitoring
Every plan includes
- 24/7 emergency response
- Damage assessment before cleanup begins
- Malware removal
- Site restoration from clean backups, or a rebuild where necessary
How it works
- 01
Immediate response
Contact us at any hour. We respond within 15 minutes, 24/7.
- 02
Rapid assessment
We analyse the compromise and assess the damage within 30 minutes.
- 03
Emergency cleanup
Malware is removed and the site is restored to a secure state, typically within 2 to 6 hours.
- 04
Prevention setup
We implement security measures to prevent the same incident from happening again.
Questions, answered
Still have a question? Ask an engineer on WhatsApp.
How quickly will you respond?
Our emergency team is available 24/7 and responds within 15 minutes on average. An initial assessment of the compromise and the damage follows within 30 minutes.
How long does recovery take?
Most sites are cleaned and restored within 2 to 6 hours. The recovery window depends on the plan: 6 hours for Emergency Basic, 2 hours for Emergency Complete and 1 hour for Emergency Enterprise.
What if I do not have a clean backup?
We restore from a clean backup where one exists. If none is available, we rebuild the site from scratch where necessary.
Can you remove my site from Google and antivirus blacklists?
Yes. Blacklist removal for Google, antivirus and security vendors is included in Emergency Complete and Emergency Enterprise.
What happens after the site is back online?
We put security measures in place to prevent a repeat incident. Emergency Complete adds a full security audit and hardening, and Emergency Enterprise adds 30 days of monitoring with a dedicated support team.
Need help right now?
Message our security team on WhatsApp. Tell us what you are seeing and we will take it from there.